Returns

What is your return policy?

Each order is custom and printed on demand, therefore we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.

If there is a defect and the customer does want want a replacement a refund will be provided. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.

How can I exchange an order?

Exchanges may be necessary for a number of different reasons. If you find yourself in a position where your customer needs to exchange an item from their order there are a few things you need to be aware of.

Customer has received a bad print or defective product

In the event that something slips past quality control we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product the customer needs to simple provide us a picture of the product in question and the name on the order and email it to support@bnovelty.com.

Once we receive this we will print a replacement product and send it right out!